FAQs

Shipping policy

For more information, please click here.

Yes, we offer free shippings!

Vienna Center (5km from the store)

No minimum

Rest of Austria

on orders over €80

Germany

on orders over €120


Other countries 

on orders over €250

Unfortunately, we only deliver to following European countries:

Austria, Belgium, Czechia, France, Germany, Hungary, Italy, Luxembourg, the Netherlands, Poland, Slovakia, Slovenia, Sweden, Switzerland, UK

Returns and exchanges

For more information, please click here.

To request returns and exchanges, you have 14 days from the day you receive your items.

Products

When in doubt, please ask us! 

Do you find items that you like but no longer available on the website? Please let us know by email

Our organic cotton clothing is easy to maintain. It is best to wash them at 30°C or colder. That way you can enjoy them the longest. Very fine cotton fabrics, like our organic pima cotton, can be additionally protected by a laundry bag.

Ethical Production

For more information, please click here.

 

PERU FAIR TRADE - COMERCIO JUSTO PERÚ and PETA-Approved Vegan generously gave us certificates.

What about GOTs? 

Although all our organic cotton fabrics are GOTs certified, we did not apply for the certificate for a good reason: Since we have 2 companies (one for retail in Austria and one for manufacturing in Peru), we'd have to pay double. This would be a very big expense for a small company like us. We believe that the money should be used for other things to improve our companies rather than spending it on the marketing and branding tool. 

Apart from that, we were audited by the Austrian Development Cooperation Agency according to their strict criteria. In addition, the ARGE Weltläden and the Weltladen Dachverband e.V. (Germany) carry out regular checks.